Website Help

Common Questions - and Answers - About this Site:

How do I create a website account?

To create a website account, click "Log In" in the upper right-hand corner of the screen.  When the white pop-up box appears, click "Create an Account" and follow the directions from there.

How do I get "church member" status for my account?

All new accounts are verified by the webmaster and checked against the most recent church member directory.  If your name appears in the current member directory, you will be automatically upgraded to "church member" status. To make it easier for us to verify your member status, please use your name somewhere in your profie when you create your website account (it's much easier to verify "John Smith" as a member than "js2161.")  If you have joined the church since the last directory was published, please e-mail and let us know that you do qualify for a member-level account.  We'll verify this with the church office and upgrade your status.

How does a "church member" account differ from a regular account?

People with "church member" accounts can view items in the "For Members" area.  This includes the full PDF version of the monthly newsletters, weekly announcements, classified ads and more.

I tried to register, but keep getting a message that my password isn't strong enough...but I don't want to create a more complex password, because it's too hard to remember.

The password warning is advisory only.  You can ignore the warning and use a simpler password if you choose to.

I didn't get a confirmation of my registration - how do I know my account is active?

We do not send out confirmations, but most accounts are active as soon as they are created.  To test your activation, just try logging in to the site.  Church member level upgrades may take a few hours, since they are done manually by the webmaster.
How do I know if my "member" status has been approved?
If you log in and can see the menu items under the "For Members" heading, your status has been approved.
I forgot my password.  
To reset your password, click the "Log In" link in the upper right-hand corner of the front page.  When the white pop-up box appears, click "Request New Password" and follow the instructions.  If that doesn't work, or you're still having problems for any reason, please contact the webmaster at and she can help you re-set it.
I'm not currently a member, but was a member (or employee) for many years.  Is there a way I can access the "members-only" files, such as the newsletter archive?
We handle these requests on a case-by-case basis.  Please e-mail to let us know who you are and that you'd like to apply for a member-level account.
I'm not a church member but used to get the e-mailed link to the newsletter PDF each month.  I'd still like to read them, but it looks like I'm locked out now.
Because the newsletters contain a lot of personal information (home addresses, phone numbers, etc.), we've never wanted to publish them publicly on our website.  In the past, we mitigated the situation by putting them online, but not having any public links to them on the site (though we did send out the link via e-mail every month to people who subscribe to our e-mail list).  This was not really ideal, though, because anyone could still do a search of the site, or even a Google search, and find the newsletter files.
When we re-designed our website, and changed the underlying architecture, we gained the ability to easily put the newsletter files behind a firewall and securely control access to the files.  It was decided that because of the personal data included in the newsletters, they should not be available to the general public, but only to current church members.  
Non-members (and church members who do not wish to create a website account) can still view an edited version of the newsletter content, approved for public distribution.  The link can be found in the "What's New @" box on the front page.  This version has a different graphic format and layout, but contains almost all of the same content as the members-only version.  The only difference is that we remove all personal addresses, phone numbers and e-mail addresses, and we do not include the Turning Points and New Members features, which also contain a lot of personal information.

I'm a church member and got an e-mail telling me to log in with my e-mail address and password, but it doesn't work and I can't get in to read the members-only newsletter PDF files.

You may be using the wrong password.  At the beginning of each month, everyone on our mailing list (the list we use to send out weekly announcements and the links to our newsletters each month) receives a reminder note about their mailing list subscription and the advice to log in with their e-mail address and password (which is provided in the note) to manage the details of their subscription. 

Please note, however, that this monthly reminder message applies only to mailing list log-ins...not to website log-ins.  The mailing list and its passwords are completely separate from the website.  To access the members-only PDF versions of our newsletters, which are stored on the website, you must log in to the website (not the mailing list service), with your website-specific password.  The mailing list password won't work. 

To set up a website account, if you do not already have one, go to and click on the "Log In" link in the top right-hand corner of the page.  Then click "Create an Account" and follow the instructions from there (you will provide your e-mail address, and you will create your own user name and password). After your website account is created and verified, you'll be able to access the members-only links to the PDF versions of the newsletter.

I have a website user name and password, but I still can't log in.

Please note that both user names and passwords are case sensitive.  So if your user name is "John Smith," you must type it exactly like that. "JohnSmith" won't work, and neither will "johh smith," "johnsmith" or any other variant.  The same is true for passwords.

Why can't I log into the donation site with my website account information?

Donations are processed by an outside company, which requires its own set of user IDs and passwords.  When you click on our "Make a Donation" link, you will be taken to the outside site, where you will be asked to create a new ID and password exclusively for that site.

OK, I've read all this and you still haven't answered my question.  Now what?

Please e-mail and we'll try to help.  We may even post the answer here after helping you, so others can benefit from your experience.