Website Help

Current Known Issues:

Other Common Questions - and Answers - About this Website:

Current Known Issues

My browser says I'm logged in, but the website still won't let me access content in the For Members area...or the browser says I am not logged in, but I have found that I can ignore the warning and still access content in the For Members area.

If your browser and/or the website seem to be confused about whether or not you are logged in, please try clearing your browser cache and/or cookies (for more information on how to do that, see, and then log into the site again with your user name and password.  This should solve the problem. Also, to prevent it from happening again, you can also try logging out of the site when you leave (rather than just moving to another site or tab).  This may help prevent the browser/site log-in confusion when you return for your next visit.

I no longer see the audio player under sermon listings where audio files are available for listening.  

Our current audio player uses a tool called Flash, which has been deprecated (less supported) in recent versions of Chrome (and possibly other browsers).  If you don't see the audio player graphic under a sermon for which there is audio available, or if - when trying to play sermon audio - you're getting a message that you need to either install Flash or update your Flash player...please note that you probably do not need to do either, especially if you've been able to listen to the sermons on our website in the recent past.  Instead:

1. Look at the URL address bar near the top of your browser.  Find the little icon at the left-hand end of the bar (it should be either a circled "i" (which says "Website Information" when you mouse over it), or a little padlock with the word "Secure" next to it). Click the icon.
2. At the bottom of the small pop-up window that opens, click "Site Settings."
3. In the Settings page that opens, scroll down to "Flash," and at the right-hand side of the page, click the little down-pointing arrow to open the drop-down menu.  It is likely set to "Ask" by default.  Change the setting to "Allow."  
4. Return to the church site, re-load the page, and the Flash player for the sermon audio should now be showing...and should remain available whenever you return to the site using Chrome on that particular computer.
I am a former church member and can no longer access the For Members area of the website.  How can I keep reading the PDF newsletter?
If you are no longer a UUSM church member, please note that we may have recently downgraded your website account (if you still have one), from "member" to "friend" status, so you will no longer be able to access the PDF version of the newsletter on the website.  We do understand, however, that for many former members - especially those who have moved away from the Los Angeles area -  the monthly newsletter is a vital means of staying in touch with much-loved church friends and activities...and we would like to maintain your access to this special document.  So if you no longer have member-level access to our website, but would still like to receive the color PDF version of the newsletter each month, please contact, and we will put you on a special direct e-mail list for former members.  You don't have to lose your newsletters!

Other Common Questions - and Answers - About this Website

How do I create a website account?

To create a website account, click "Log In" in the upper right-hand corner of the screen.  When the white pop-up box appears, click "Create an Account" and follow the directions from there.

How do I get "church member" status for my account?

All new accounts are verified by the webmaster and checked against the most recent church member directory.  If your name appears in the current member directory, you will be automatically upgraded to "church member" status. To make it easier for us to verify your member status, please use your name somewhere in your profie when you create your website account (it's much easier to verify "John Smith" as a member than "js2161.")  If you have joined the church since the last directory was published, please e-mail and let us know that you do qualify for a member-level account.  We'll verify this with the church office and upgrade your status.

How does a "church member" account differ from a regular account?

People with "church member" accounts can view items in the "For Members" area.  This includes the full PDF version of the monthly newsletters, weekly announcements, classified ads and more.

I tried to register, but keep getting a message that my password isn't strong enough...but I don't want to create a more complex password, because it's too hard to remember.

The password warning is advisory only.  You can ignore the warning and use a simpler password if you choose to.

I didn't get a confirmation of my registration - how do I know my account is active?

We do not send out confirmations, but most accounts are active as soon as they are created.  To test your activation, just try logging in to the site.  Church member level upgrades may take a few hours, since they are done manually by the webmaster.
How do I know if my "member" status has been approved?
If you log in and can see the menu items under the "For Members" heading, your status has been approved.
I forgot my password.  
To reset your password, click the "Log In" link in the upper right-hand corner of the front page.  When the white pop-up box appears, click "Request New Password" and follow the instructions.  If that doesn't work, or you're still having problems for any reason, please contact the webmaster at and she can help you re-set it.
I'm not currently a member, but was a member (or employee) for many years...and now it looks like I'm locked out of the Members area of the website.  Can I still access the "members-only" files, such as the newsletter archive?
When members (and employees) leave the church, their website accounts are re-set to "Friend" level.  This means you will no longer have access to the Members area of the website.  We recognize, however, that the newsletters, in particular, are a valuable lifeline to the church for many former members, especially those who have moved away...and we would love for you to keep receiving them. So if you are a former church member, and would still like to receive the newsletter PDF files each month, we'd be happy to put you on a special newsletter mailing list. Please e-mail to let us know who you are and that you'd like to be added to the list.
Why are there "public" and "private" versions of the newsletter, and why isn't the full PDF newsletter available to everyone?
Because the newsletters contain a lot of personal information (personal e-mail addresses, phone numbers, etc.), we've always opted not to publish them publicly on our website.  In the past, we mitigated the situation by putting them online, but not having any public links to them on the site (though we did send out the link via e-mail every month to people who subscribe to our e-mail list).  This was not really ideal, though, because anyone could still do a search of the site, or even a Google search, and find the newsletter files.
When we launched the current version of our website, and changed the underlying architecture, we gained the ability to easily put the newsletter files behind a firewall and securely control access to the files.  It was decided that because of the personal data included in the newsletters, they should not be available to the general public, but only to current church members.  
Non-members (and church members who do not wish to create a website account) can still view an edited, "public" version of the newsletter content, approved for wider distribution.  The link can always be found at the top of the "What's New @" box on the front page.  This version of the newsletter has a different graphic format and layout, but contains almost all of the same stories as the members-only version.  The only difference is that we remove all personal addresses, phone numbers and e-mail addresses, and we do not include the Turning Points and New Members features, which also contain a lot of personal information.

I'm a church member and got an e-mail telling me to log in with my e-mail address and password, but it doesn't work and I can't get in to read the members-only newsletter PDF files.

You may be using the wrong password.  At the beginning of each month, everyone on our mailing list (the list we use to send out weekly announcements and the links to our newsletters each month) receives a reminder note about their mailing list subscription and the advice to log in with their e-mail address and password (which is provided in the note) to manage the details of their subscription. 

Please note, however, that this monthly reminder message applies only to mailing list log-ins...not to website log-ins.  The mailing list and its passwords are completely separate from the website.  To access the members-only PDF versions of our newsletters, which are stored on the website, you must log in to the website (not the mailing list service), with your website-specific password.  The mailing list password won't work. 

To set up a website account, if you do not already have one, go to and click on the "Log In" link in the top right-hand corner of the page.  Then click "Create an Account" and follow the instructions from there (you will provide your e-mail address, and you will create your own user name and password). After your website account is created and verified, you'll be able to access the members-only links to the PDF versions of the newsletter.

I have a website user name and password, but I still can't log in.

Please note that both user names and passwords are case sensitive.  So if your user name is "John Smith," you must type it exactly like that. "JohnSmith" won't work, and neither will "johh smith," "johnsmith" or any other variant.  The same is true for passwords.  If you have tried every password variant you can think of and are still having problems, please follow the prompts in the log-in box to set a new password, or e-mail, and she can re-set the password for you.

Why can't I log into the donation site with my website account information?

Donations are processed by an outside company, Vanco, which requires its own set of user IDs and passwords.  When you click on our "Make a Donation" link, you will be taken to the outside site, where you will be asked to create a new ID and password exclusively for the Vanco donation site.

OK, I've read all this and you still haven't answered my question.  Now what?

Please e-mail and we'll try to help.  We may even post the answer here after helping you, so others can benefit from your experience.